Build cheaper call center solution by integrating AWS cloud services using Dell Boomi Current call center solutions (both agent based and IVR) are way expensive. Not just considering licensing but even the integration work that goes in for retrieving customer or product information from all the back end apps. There are professional services, implementation and testing time. Companies must cut big fat checks with a project time line of 1 to ...

Cloud App to On-Premise Legacy System Integration This integration scenario addresses solution integrating between cloud application and on-premise legacy system. Particularly when legacy system is not reachable from public network whereas cloud app is inherently public by nature. Example of cloud apps Salesforce, Workday and Netsuite. Some traditional on-premise systems are SAP, Oracle EBS, Microsoft AX, IBM Mainframes. Major challenges would be how does communication happen between the two? Can we do ...