Multi Channel Support Using Dell Boomi

Build Cheaper Call Center Solution using AWS and Dell Boomi Current call center solutions (both agent based and IVR) are way expensive. Not just considering licensing but even the integration work that goes in for retrieving customer or product information from all the back end apps. There is professional services, implementation and testing time. Companies must cut big fat checks with a project time line of 1 to 3 years depending ...

Read More

Cloud App to On-Premise Legacy System Integration This integration scenario addresses solution integrating between cloud application and on-premise legacy system. Particularly when legacy system is not reachable from public network whereas cloud app is inherently public by nature. Major challenges would be how does communication happen between the two? Can we do bi-directional communication? Clearly for sending data from legacy system to cloud is easy provided the TCP port is open for HTTP traffic. ...

Read More